One of the best restaurants in the U.S. invests in customer service by taking the staff to Italy every year.
I have had the pleasure to patronize the Barolo Grill in Denver, Colorado for more than 20 years. Of the many constants during those years is an excellent, dare I say exciting, dining experience, convivial atmosphere and low staff turnover. Contributing to all of those is the owners’ commitment to staff training and immersion in Italian culture by organizing an annual trip to Italy.
As a sales professional in the wine industry, and by living in the neighborhood, I have had a “bird’s-eye” view of the growth of the restaurant’s food and wine program. The wine program has particular pedigree, gaining momentum under owner Blair Taylor, who moved on to focus on his wine importing business, to currently being owned by Ryan Fletter, who took the wine program to its current level over the past 2 decades.
A Treasure from the Cellar-
Available for purchase
Chateau D’Armailhac 1995 Bordeaux Grand Cru Classe, Pauillac
from Baron Philippe de Rothschild
One of the many benefits of being in the wine trade is the opportunity to visit wineries around the world. On one such trip my husband and I did a tour of Bordeaux France. I was very much a novice at the time and had very little experience with Bordeaux wines. It was quite the immersion into the subject. We visited numerous Chateau throughout Bordeaux on the left and right banks. All of the wineries were gloating about how the vintages in the barrels we were sampling, represented one of the finest vintages of the decade, if not the century. At the time, I did not know if that was the truth or just marketing hyperbole. That vintage in the barrels was 1995.
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Hello. My name is Michelle and I want to share my tips on how to travel like a wine industry insider.
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